Common questions
Reservation
Arrival is from 4 p.m. and departure before 11 a.m.
No. Unfortunately, we do not accept any exceptions in this sense
Within 7 days of the end of the stay.
No. Arrival is done independently using a digital lock.
You will receive the access codes by email 24 hours before your arrival, from the booking platform used. (e.g.: bnbCopilote, Airbnb, etc.)
No. Our calendars are only open 6 months in advance.
Our prices change according to demand and are updated daily. Depending on traffic and depending on high and low seasons, prices may increase or decrease without notice.
Please note : once the reservation is complete, the price no longer varies.
No. The indicated capacity of each unit must be respected.
Yes, all units have a machine from the terrace? Nespresso and coffee capsules for your stay. Tea and sugar are also included.
The units
Yes, all units give you access to WiFi. You will receive the code and the name of the network with instructions by email the day before your arrival.
No. All units are 100% smoke-free, as are the common areas of the complex. Outside, you must respect the distance of 9 meters from the entrance out of respect for other tenants.
Bedding – bathroom products – appliances – crockery – coffee – sugar – salt & pepper – tea.
No, but all of our units include access to Netflix.
The complexe
No. Unfortunately, this is not possible.
Unfortunately, no place is provided for this purpose. It is forbidden to enter a bicycle both in the unit and in the complex.
About a 3 minute walk you have Where is Sainte-Hélène, Québec, QC G1K 3P3